We do the right thing
We are responsible when communicating about Cox
Every word we speak, write, or share about Cox has an impact on our reputation, our brand, and our people.
That’s why only a few people are authorized to make official statements about our company to the public. We want to make sure information that’s communicated about Cox’s products and services is consistent and accurate.
Unless you’re authorized to handle media relations, don’t speak on behalf of Cox about its products or services if contacted by the media. Refrain from doing so even if you know the answer, even if the caller says it’s “off-the-record,” and even if you think you’re doing the right thing. By following our policies, you help us avoid sending confusing messages, or worse, sharing information that’s incorrect and could have possible legal implications.
Speaking Engagements. What if it’s not about an official company position? For example, what if you’re asked to sit on a panel or make a speech to an outside group? Always check first with your supervisor, human resources business partner, or your Compliance Team before accepting an offer from an outside organization to speak as a representative of Cox.
Requests from the Government. If you receive an inquiry from a government official or agency, contact a member of your Compliance Team immediately.
Social Media. Social media offers a great way to exchange ideas and build relationships, but be smart and use it in a way that’s consistent with our values and our policies. If you wouldn’t say it, write it, or share it in the workplace, don’t say it, write it, or share it online.
Again, unless you’re authorized to speak on our behalf, make it clear on any online postings that your views are your own and don’t represent the views or official company position of Cox. Similarly, be careful not to publish any social media content that third parties might interpret as official Cox postings unless you’re authorized to do so. Remember, you are responsible for any content that you publish.
WHAT IF...
I HAVE BEEN CONTACTED BY A REPORTER ABOUT SOME NEW PRODUCTS WE’RE DEVELOPING. SHARING NEWS ABOUT IT WOULD HELP GENERATE EXCITEMENT. IS IT A PROBLEM TO TELL THE REPORTER WHAT I KNOW?
Yes. Unless you are an official spokesperson for our company, you shouldn’t communicate with the reporter. The information you have may be incorrect or incomplete and is best addressed by referring the reporter to your Corporate Communications and Public Affairs group.