We do the right thing
We respect the privacy of others
Keeping personal information safe is the foundation of trust.
Our customers count on us to provide transparent processes, respect their privacy, honor their choices, and protect their personal information. Our fellow employees expect us to respect their personal information so that each of us can focus on providing the best service to our customers.
We are committed to keeping personal information safe and secure. We treat our customers’ and employees’ personal information the same way we would expect others to treat our own personal information.
Our use of personal information must clearly meet a responsible business need.
WE PROTECT THE ASSETS OF OTHERS
Our clients and business partners count on us to keep the assets they entrust to us safe and secure.
Employees may also handle third-party funds and have a duty to do so responsibly. Mixing another’s funds or assets with your own, or commingling, is never allowed — even if it’s temporary. There are serious legal consequences for commingling third-party funds.
BIOMETRIC COLLECTION
Cox may collect biometric information
like fingerprints and facial image data to
identify you or for security purposes, such as controlling access to Cox facilities, systems and equipment. For example, you may log onto a phone or tablet you use for work with a fingerprint or facial recognition. By enrolling in facility access biometrics or enabling biometrics on your laptop, phone or tablet, you give Cox permission to collect and retain your biometric information.
Biometrics collection does not apply to
Canadian employees.
NEVER:
- Deposit checks made payable to a third party in your personal account.
- Withdraw money from a third party’s account to pay personal expenses.
- Transfer funds from a third party’s account to your own without approval and documentation.
We:
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Collect only the personal information that we need
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Are open and honest about how we collect, use, and disclose personal information
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Provide appropriate choices regarding personal information
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Properly destroy personal information in our possession using methods authorized by the company when it is no longer needed for business purposes
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Notify our customers and employees promptly (in accordance with applicable laws) if personal information has been compromised
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Comply with all policies, processes, and guidelines and take reasonable steps to protect the security of personal information
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Take the appropriate and required training to understand our privacy and information security obligations
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Report violations of any policy, process, or guideline
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Only access personal information for approved purposes
We recognize that the privacy and security of personal information is everyone’s responsibility.